Privacy Notice
Who we are and what we collect
Last updated: 29 July 2026.
Connor Hughes, a sole trader trading as Leeds Tech Support, is the controller of personal information collected through this website and our services. Address: 2 Armley Grange Avenue, Leeds, LS12 3QN. Email: hello@leedstechsupport.com.
We may collect your name, email address, optional phone number, message, marketing preference, correspondence, quote and support details, information needed to arrange a visit or provide support, and technical or security data such as your IP address, browser, device and cookie-consent choices. Please do not send passwords, full payment-card details or sensitive personal information through the contact form.
How and why we use your information - Privacy Notice
We use enquiry and service information to respond, prepare quotes, arrange or deliver support, manage our relationship, invoice and keep business records. Depending on the context, our lawful bases are taking steps before or performing a contract, our legitimate interests in running and securing the business, and legal obligations.
If you tick the optional marketing box, we use your consent to email occasional technology tips, service news and offers. The box is not pre-ticked, marketing is not required to submit an enquiry, and double opt-in is used. You can withdraw consent at any time using the unsubscribe link or by emailing us. We do not send SMS marketing, sell your information, or make solely automated decisions with legal or similarly significant effects.
Sharing, retention and your rights
Wix hosts the site and stores form submissions, contact records, subscriber status, Inbox messages and consent records. Notification copies are sent to our Google Workspace mailbox. Usercentrics manages cookie choices. We may also share information with authorised service providers, professional advisers or authorities where necessary. We do not sell personal information.
The site uses cookies and similar technologies needed for security, core Wix features, forms and storing your consent choice. Any non-essential functional, analytics or marketing technologies will be kept off until you choose them in the cookie banner. You can accept, reject or manage choices there and change them later using the cookie-settings control. The banner will show current provider, purpose and duration details after the live site scan.
Some service providers may process information outside the UK. Where this happens, we rely on applicable safeguards such as adequacy regulations or approved contractual protections.
We normally keep unsuccessful enquiries for 24 months; customer, invoice, tax and relevant support records for six years after the relevant tax year or relationship; marketing consent evidence while you are subscribed; and a minimal suppression record after you unsubscribe. We may keep records longer where required for a dispute, legal duty or security.
You may have rights to access, correct, erase or restrict your information, object to certain use, receive portable data and withdraw consent. You have an absolute right to object to direct marketing. Email hello@leedstechsupport.com. Data-protection complaints will be acknowledged within 30 days, investigated and kept updated. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint, by calling 0303 123 1113, or by writing to Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. We may update this notice and will change the date above.